Consumer redress

All sellers are required to abide by consumer laws without exception. Most are reasonable and keen to see that their customers are satisfied. If you feel that you have been misled or wrongly treated you should contact and speak to the seller directly.

Advise them calmly what the problem is and what you want them to do to resolve it.

Write down the names of people that you speak to and make notes of conversations that you have with the trader.

Take along any relevant documents such as contracts, receipts or quotations. Ensure that you provide your contact details so they can respond to you.

The Office of Fair Trading - NSW

If you don't receive a satisfactory outcome and you feel that you have exhausted all available avenues to fix the problem contact the Office of Fair Trading. You can telephone 13 32 20 or visit your nearest Fair Trading Centre and we will give you information about your rights and the options available to you to resolve the problem. In some cases, the Office can contact the trader and intervene on your behalf.

Consumer Affairs Victoria

If you live in Victoria and need help call 1300 55 81 81.
Consumer Affairs also has information about your rights and responsibilities to help you resolve your problem.