Buying over the internet

Shopping on the Internet is a convenient alternative and most sellers are reputable but there are some that aren't and you should check for the following:

• the company name, a street address, telephone or email address
• a description of the goods
• an explanation on how financial information will be handled
• a price list - to compare prices
• delivery method, date and cost
• a clear explanation of how they handle privacy issues
• information on refunds and returns
• exchange rates, sales tax and import duties when dealing with overseas businesses
• if you can legally import certain goods from overseas.

If you intend to shop on the Internet regularly have a special credit card with a low limit to use for shopping on line.

For more information check out the 'Facts sheets' at www.consumer.vic.gov.au/ecommerce