Tenant databases

Tenant databases provide agents with personal information about the previous tenancies of prospective tenants where there may have been problems. This information helps agents to assess if an applicant is likely to be a financial risk. Once you have been listed on a tenant database you may find it difficult to get a new place. In 2004 a new regulation was introduced in NSW to protect tenants from unfair treatment in relation to the use of tenant databases.

Under the new rules an agent is only permitted to list a tenant on a database for specific reasons. It is also the agent's responsibility to use a database that is operated in accordance with the rules. So, if you are listed in NSW it should be for something more serious than a minor breach of the lease (residential tenancy agreement). For example, it may be the result of owing money to a landlord for unpaid rent or damage to the rental premises. If you are listed on a tenant database, the agent's reasons for listing you will be included.

How to avoid being listed on a tenant database

• Pay your rent on time.
• Do not intentionally or recklessly damage the residential premises.
• Never fail to pay an amount of money to your landlord by the due date if the Tribunal has ordered it.
• Comply with the terms of your residential tenancy agreement.
• Understand your rights and responsibilities as a tenant by reading the Renting guide (PDF 517KB). You must be given a copy by your agent when you sign the residential tenancy agreement.
• Keep copies of all correspondence in a safe place, including letters from agents and proof of payments in relation to database action.

For further information see the publication Tenant databases‚ information for renters (PDF 68KB)